Grok Academy's Timed Exam
Grok Academy's Timed Exam
Grok Academy's Timed Exam
UX Enhancement of Grok's Timed Exam Mode
UX Enhancement of Grok's Timed Exam Mode
UX Enhancement of Grok's Timed Exam Mode
Project Overview
Project Overview
Project Overview
Problem
Problem
Problem
As online education becomes more prevalent, ensuring a positive user experience (UX) is vital. Despite its importance, there is limited research in this new field, creating a challenge in developing user-friendly online learning platforms.
As online education becomes more prevalent, ensuring a positive user experience (UX) is vital. Despite its importance, there is limited research in this new field, creating a challenge in developing user-friendly online learning platforms.
As online education becomes more prevalent, ensuring a positive user experience (UX) is vital. Despite its importance, there is limited research in this new field, creating a challenge in developing user-friendly online learning platforms.
Goal
Goal
Goal
Evaluate the strengths and weaknesses of Grok Academy's 'Timed Exam Mode' feature and enhance its user experience by implementing design improvements based on user feedback and usability guidelines.
Evaluate the strengths and weaknesses of Grok Academy's 'Timed Exam Mode' feature and enhance its user experience by implementing design improvements based on user feedback and usability guidelines.
Evaluate the strengths and weaknesses of Grok Academy's 'Timed Exam Mode' feature and enhance its user experience by implementing design improvements based on user feedback and usability guidelines.
My Role
My Role
My Role
User Research, Competitive Analysis, Heuristic Evaluation, Wireframing, Prototyping, Usability Testing, Visual Design, Branding, UI Implementation
Project Duration - 8 Weeks
Project Duration - 8 Weeks
Project Duration - 8 Weeks
The Context
The Context
The Context
Imagine sitting in a familiar classroom, the steady ticking of a clock offering a comforting rhythm as you navigate a timed exam. Now, picture this scenario moving online. Instead of a simple, visible clock, there’s a tiny, hard-to-find timer amidst a confusing interface. Stress levels rise as the digital experience turns into a barrier rather than an aid.
Imagine sitting in a familiar classroom, the steady ticking of a clock offering a comforting rhythm as you navigate a timed exam. Now, picture this scenario moving online. Instead of a simple, visible clock, there’s a tiny, hard-to-find timer amidst a confusing interface. Stress levels rise as the digital experience turns into a barrier rather than an aid.
Imagine sitting in a familiar classroom, the steady ticking of a clock offering a comforting rhythm as you navigate a timed exam. Now, picture this scenario moving online. Instead of a simple, visible clock, there’s a tiny, hard-to-find timer amidst a confusing interface. Stress levels rise as the digital experience turns into a barrier rather than an aid.
Does navigating a digital exam really have to be so difficult?
Does navigating a digital exam really have to be so difficult?
Does navigating a digital exam really have to be so difficult?
When the COVID-19 pandemic struck, schools across the globe transitioned to online learning, uncovering both the possibilities and challenges of digital education. Timed online exams, a key component of this shift, frequently failed to deliver a smooth and effective experience. At Grok, a leading digital education provider in Australia specializing in Learning Management Systems for schools and universities, I took on the challenge of addressing this issue. The mission: to create an intuitive, stress-free exam platform that empowers students to focus on what matters—the exam itself.
When the COVID-19 pandemic struck, schools across the globe transitioned to online learning, uncovering both the possibilities and challenges of digital education. Timed online exams, a key component of this shift, frequently failed to deliver a smooth and effective experience. At Grok, a leading digital education provider in Australia specializing in Learning Management Systems for schools and universities, I took on the challenge of addressing this issue. The mission: to create an intuitive, stress-free exam platform that empowers students to focus on what matters—the exam itself.
When the COVID-19 pandemic struck, schools across the globe transitioned to online learning, uncovering both the possibilities and challenges of digital education. Timed online exams, a key component of this shift, frequently failed to deliver a smooth and effective experience. At Grok, a leading digital education provider in Australia specializing in Learning Management Systems for schools and universities, I took on the challenge of addressing this issue. The mission: to create an intuitive, stress-free exam platform that empowers students to focus on what matters—the exam itself.
Understanding the Problem
Understanding the Problem
Understanding the Problem
The COVID-19 pandemic accelerated the adoption of online education, but it also exposed glaring usability issues in digital assessment platforms. Grok's LMS provided an online exam feature called the "Timed Exam Mode" that met basic functional needs but presented significant opportunities for improvement. Timed exams, in particular, presented challenges in:
Interface clarity and timer visibility.
Reducing user anxiety while maintaining exam integrity.
Aligning the user experience with modern educational needs.
Despite the growth of online learning, there was little research on the usability of timed exam platforms. This lack of established guidelines made improving Grok's Timed Exam Mode both a challenge and an opportunity.
The COVID-19 pandemic accelerated the adoption of online education, but it also exposed glaring usability issues in digital assessment platforms. Grok's LMS provided an online exam feature called the "Timed Exam Mode" that met basic functional needs but presented significant opportunities for improvement. Timed exams, in particular, presented challenges in:
Interface clarity and timer visibility.
Reducing user anxiety while maintaining exam integrity.
Aligning the user experience with modern educational needs.
Despite the growth of online learning, there was little research on the usability of timed exam platforms. This lack of established guidelines made improving Grok's Timed Exam Mode both a challenge and an opportunity.
The COVID-19 pandemic accelerated the adoption of online education, but it also exposed glaring usability issues in digital assessment platforms. Grok's LMS provided an online exam feature called the "Timed Exam Mode" that met basic functional needs but presented significant opportunities for improvement. Timed exams, in particular, presented challenges in:
Interface clarity and timer visibility.
Reducing user anxiety while maintaining exam integrity.
Aligning the user experience with modern educational needs.
Despite the growth of online learning, there was little research on the usability of timed exam platforms. This lack of established guidelines made improving Grok's Timed Exam Mode both a challenge and an opportunity.
My Goal—Reimagining Online Exams for a Better Learning Experience
My Goal—Reimagining Online Exams for a Better Learning Experience
My Goal—Reimagining Online Exams for a Better Learning Experience
As the solo UX designer for this project, I aimed to:
Identify and address main areas of concern.
Improve the user experience with Grok Academy's Timed Exam Module.
Synchronize the design with user requirements and organizational objectives.
The ultimate goal was to make Grok the preferred platform for online exams across Australian schools and universities by creating a seamless and student-friendly experience.
As the solo UX designer for this project, I aimed to:
Identify and address main areas of concern.
Improve the user experience with Grok Academy's Timed Exam Module.
Synchronize the design with user requirements and organizational objectives.
The ultimate goal was to make Grok the preferred platform for online exams across Australian schools and universities by creating a seamless and student-friendly experience.
As the solo UX designer for this project, I aimed to:
Identify and address main areas of concern.
Improve the user experience with Grok Academy's Timed Exam Module.
Synchronize the design with user requirements and organizational objectives.
The ultimate goal was to make Grok the preferred platform for online exams across Australian schools and universities by creating a seamless and student-friendly experience.
How I Approached Research
How I Approached Research
How I Approached Research
Initial Scope Call—Clarifying the Business Goal
Initial Scope Call—Clarifying the Business Goal
Initial Scope Call—Clarifying the Business Goal
My journey began with a scope call involving Bryn (Lead Data Analyst) and Thania (Lead Product Designer) from Grok. We discussed the goals for the project, key challenges with the current Timed Exam Mode, and initial hypotheses about user pain points. I also clarified the project timeline to ensure realistic planning and alignment. This conversation set the stage for a research-driven design approach.
The business goal for Grok was to become the platform of choice for online exams in Australian universities and schools. Grok wanted to create a solution that could handle the unique challenges of online assessments, making the experience seamless and user-friendly. To stay aligned with this vision, I regularly consulted with Thania and Bryn, ensuring that the design enhancements addressed both user needs and business objectives. Aditionally, I conducted market and competitor research, analyzing other online learning platforms, including Canvas, Grok’s primary competitor with a global presence.
My journey began with a scope call involving Bryn (Lead Data Analyst) and Thania (Lead Product Designer) from Grok. We discussed the goals for the project, key challenges with the current Timed Exam Mode, and initial hypotheses about user pain points. I also clarified the project timeline to ensure realistic planning and alignment. This conversation set the stage for a research-driven design approach.
The business goal for Grok was to become the platform of choice for online exams in Australian universities and schools. Grok wanted to create a solution that could handle the unique challenges of online assessments, making the experience seamless and user-friendly. To stay aligned with this vision, I regularly consulted with Thania and Bryn, ensuring that the design enhancements addressed both user needs and business objectives. Aditionally, I conducted market and competitor research, analyzing other online learning platforms, including Canvas, Grok’s primary competitor with a global presence.
My journey began with a scope call involving Bryn (Lead Data Analyst) and Thania (Lead Product Designer) from Grok. We discussed the goals for the project, key challenges with the current Timed Exam Mode, and initial hypotheses about user pain points. I also clarified the project timeline to ensure realistic planning and alignment. This conversation set the stage for a research-driven design approach.
The business goal for Grok was to become the platform of choice for online exams in Australian universities and schools. Grok wanted to create a solution that could handle the unique challenges of online assessments, making the experience seamless and user-friendly. To stay aligned with this vision, I regularly consulted with Thania and Bryn, ensuring that the design enhancements addressed both user needs and business objectives. Aditionally, I conducted market and competitor research, analyzing other online learning platforms, including Canvas, Grok’s primary competitor with a global presence.
Literature Review
Literature Review
Literature Review
I explored existing research to understand the benefits and limitations of online timed exams. Key findings included:
Shifting Educational Landscape: COVID-19 led to the quick adoption of remote learning adoption. Initial doubts shifted to recognising online education's advantages.
Significance of Timed Examination: COVID-19 emphasized timed online exams, testing time management and problem-solving skills.
Preference for Online Testing Systems: Studies show students prefer computer-based exams, offering flexible start times and quick feedback.
I explored existing research to understand the benefits and limitations of online timed exams. Key findings included:
Shifting Educational Landscape: COVID-19 led to the quick adoption of remote learning adoption. Initial doubts shifted to recognising online education's advantages.
Significance of Timed Examination: COVID-19 emphasized timed online exams, testing time management and problem-solving skills.
Preference for Online Testing Systems: Studies show students prefer computer-based exams, offering flexible start times and quick feedback.
I explored existing research to understand the benefits and limitations of online timed exams. Key findings included:
Shifting Educational Landscape: COVID-19 led to the quick adoption of remote learning adoption. Initial doubts shifted to recognising online education's advantages.
Significance of Timed Examination: COVID-19 emphasized timed online exams, testing time management and problem-solving skills.
Preference for Online Testing Systems: Studies show students prefer computer-based exams, offering flexible start times and quick feedback.
Heuristic Evaluation
Heuristic Evaluation
Heuristic Evaluation
To gain a structured understanding of the existing platform’s usability issues, I conducted a heuristic evaluation based on Nielsen’s principles. This evaluation highlighted areas such as:
Visibility of system status: The timer was not prominent enough, leading to user uncertainty.
Match between system and real-world expectations: The platform lacked familiar exam metaphors, increasing cognitive load.
Error prevention: Navigation features did not adequately prevent accidental skips or incomplete submissions.
To gain a structured understanding of the existing platform’s usability issues, I conducted a heuristic evaluation based on Nielsen’s principles. This evaluation highlighted areas such as:
Visibility of system status: The timer was not prominent enough, leading to user uncertainty.
Match between system and real-world expectations: The platform lacked familiar exam metaphors, increasing cognitive load.
Error prevention: Navigation features did not adequately prevent accidental skips or incomplete submissions.
To gain a structured understanding of the existing platform’s usability issues, I conducted a heuristic evaluation based on Nielsen’s principles. This evaluation highlighted areas such as:
Visibility of system status: The timer was not prominent enough, leading to user uncertainty.
Match between system and real-world expectations: The platform lacked familiar exam metaphors, increasing cognitive load.
Error prevention: Navigation features did not adequately prevent accidental skips or incomplete submissions.
Usability Test—Hearing from the Users
Usability Test—Hearing from the Users
Usability Test—Hearing from the Users
To complement theoretical research, a moderated “think-aloud” usability test was conducted with 15 University of Melbourne students, including 5 familiar with Grok’s exisiting Timed Exam Mode. Participants completed a 7-minute test while thinking aloud. A pilot test ensured the process was smooth and effective.
To complement theoretical research, a moderated “think-aloud” usability test was conducted with 15 University of Melbourne students, including 5 familiar with Grok’s exisiting Timed Exam Mode. Participants completed a 7-minute test while thinking aloud. A pilot test ensured the process was smooth and effective.
To complement theoretical research, a moderated “think-aloud” usability test was conducted with 15 University of Melbourne students, including 5 familiar with Grok’s exisiting Timed Exam Mode. Participants completed a 7-minute test while thinking aloud. A pilot test ensured the process was smooth and effective.
15
15
15
participants
participants
1000+
1000+
1000+
minutes of conversation
minutes of conversation
minutes of conversation
"Timed Session Finish looks the same as Timed Session End"
"Timed Session Finish looks the same as Timed Session End"
"Timed Session Finish looks the same as Timed Session End"
"There are too many alerts"
"There are too many alerts"
"There are too many alerts"
"Its annoying to close the alerts each time"
"Its annoying to close the alerts each time"
"Its annoying to close the alerts each time"
"I never read the alerts during an exam"
"I never read the alerts during an exam"
"I never read the alerts during an exam"
"Do I submit using mark or save?"
"Do I submit using mark or save?"
"Do I submit using mark or save?"
"I want a 15-min warning"
"I want a 15-min warning"
"I want a 15-min warning"
"There should be an alert for unanswered questions"
"There should be an alert for unanswered questions"
"There should be an alert for unanswered questions"
What I Discovered
What I Discovered
What I Discovered
The insights gathered from the comprehensive research process provided invaluable information about the platform’s usability, strong points and areas for improvement. Various important themes emerged from their accounts that provide insights into timer visibility, alert mechanisms, timer format preferences, terminology, usability issues and others.
The insights gathered from the comprehensive research process provided invaluable information about the platform’s usability, strong points and areas for improvement. Various important themes emerged from their accounts that provide insights into timer visibility, alert mechanisms, timer format preferences, terminology, usability issues and others.
The insights gathered from the comprehensive research process provided invaluable information about the platform’s usability, strong points and areas for improvement. Various important themes emerged from their accounts that provide insights into timer visibility, alert mechanisms, timer format preferences, terminology, usability issues and others.
Timer Visibility and Findability
Timer Visibility and Findability
Timer Visibility and Findability
Difficulty Locating Timer
Difficulty Locating Timer
Difficulty Locating Timer
Some participants experienced difficulty in locating the timer, mentioning that the timer's visibility and findability were inadequate.
Some participants experienced difficulty in locating the timer, mentioning that the timer's visibility and findability were inadequate.
Some participants experienced difficulty in locating the timer, mentioning that the timer's visibility and findability were inadequate.
Timer Disappearance
Timer Disappearance
Timer Disappearance
One participant expressed frustration over the fact that clicking the menu icon to expand the menu resulted in the timer becoming invisible.
One participant expressed frustration over the fact that clicking the menu icon to expand the menu resulted in the timer becoming invisible.
One participant expressed frustration over the fact that clicking the menu icon to expand the menu resulted in the timer becoming invisible.
Disruptive and Non-Informative Alerts
Disruptive and Non-Informative Alerts
Disruptive and Non-Informative Alerts
Intrusive Alerts
Intrusive Alerts
Intrusive Alerts
A participant expressed frustration about the screen lock due caused by alert messages during active timer sessions, stating it leads to unnecessary time loss.
A participant expressed frustration about the screen lock due caused by alert messages during active timer sessions, stating it leads to unnecessary time loss.
A participant expressed frustration about the screen lock due caused by alert messages during active timer sessions, stating it leads to unnecessary time loss.
No Alert for Unanswered Questions
No Alert for Unanswered Questions
No Alert for Unanswered Questions
A participant suggested that having an alert indicating that certain questions have not been submitted (marked) yet would be beneficial.
A participant suggested that having an alert indicating that certain questions have not been submitted (marked) yet would be beneficial.
A participant suggested that having an alert indicating that certain questions have not been submitted (marked) yet would be beneficial.
Unclear and Generic UX Writing
Unclear and Generic UX Writing
Unclear and Generic UX Writing
Lack of Clarity in UX Terminology
Lack of Clarity in UX Terminology
Lack of Clarity in UX Terminology
One student stated that they found the alert messages to be ambiguous as they could not tell the difference between “Timed Session Finish” and “Timed Session End”. Another student found the term "End Session" confusing and recommended changing it to "End Exam" for clarity.
One student stated that they found the alert messages to be ambiguous as they could not tell the difference between “Timed Session Finish” and “Timed Session End”. Another student found the term "End Session" confusing and recommended changing it to "End Exam" for clarity.
One student stated that they found the alert messages to be ambiguous as they could not tell the difference between “Timed Session Finish” and “Timed Session End”. Another student found the term "End Session" confusing and recommended changing it to "End Exam" for clarity.
Lengthy Alert Messages
Lengthy Alert Messages
Lengthy Alert Messages
Several participants expressed concerns regarding the verbosity of alert messages stating that they are distracting and time-consuming to read.
Several participants expressed concerns regarding the verbosity of alert messages stating that they are distracting and time-consuming to read.
Several participants expressed concerns regarding the verbosity of alert messages stating that they are distracting and time-consuming to read.
Custom Warning Preferences
Custom Warning Preferences
Custom Warning Preferences
Two students mentioned they preferred receiving a 5-minute warning, while another student stated a preference for a 15-minute warning.
Two students mentioned they preferred receiving a 5-minute warning, while another student stated a preference for a 15-minute warning.
Two students mentioned they preferred receiving a 5-minute warning, while another student stated a preference for a 15-minute warning.
Mapping User Needs
Mapping User Needs
Mapping User Needs
After completing the research and initial usability testing, I organized findings through affinity mapping. This process involved grouping insights into themes to identify patterns and prioritize issues. Key themes that emerged included included timer visibility, navigation challenges, stress factors etc.
After completing the research and initial usability testing, I organized findings through affinity mapping. This process involved grouping insights into themes to identify patterns and prioritize issues. Key themes that emerged included included timer visibility, navigation challenges, stress factors etc.
After completing the research and initial usability testing, I organized findings through affinity mapping. This process involved grouping insights into themes to identify patterns and prioritize issues. Key themes that emerged included included timer visibility, navigation challenges, stress factors etc.
Proposed Design Improvements
Proposed Design Improvements
Proposed Design Improvements
The insights gathered from the comprehensive research provided invaluable information about the platform’s usability, strong points and areas for improvement. These insights formed a foundation for targeted design improvements that would directly address user pain points. Various important themes emerged from their accounts that provide insights into timer visibility, alert mechanisms, timer format preferences, terminology, usability issues and others.
The insights gathered from the comprehensive research provided invaluable information about the platform’s usability, strong points and areas for improvement. These insights formed a foundation for targeted design improvements that would directly address user pain points. Various important themes emerged from their accounts that provide insights into timer visibility, alert mechanisms, timer format preferences, terminology, usability issues and others.
The insights gathered from the comprehensive research provided invaluable information about the platform’s usability, strong points and areas for improvement. These insights formed a foundation for targeted design improvements that would directly address user pain points. Various important themes emerged from their accounts that provide insights into timer visibility, alert mechanisms, timer format preferences, terminology, usability issues and others.
Timer Customisation
Timer Customisation
Timer Customisation
Enables users to set up their timer according to their individual preferences, such as Timer Display Settings, Alerts and Screen Settings
Enables users to set up their timer according to their individual preferences, such as Timer Display Settings, Alerts and Screen Settings
Enables users to set up their timer according to their individual preferences, such as Timer Display Settings, Alerts and Screen Settings
Mental Preparation Countdown
Mental Preparation Countdown
Mental Preparation Countdown
A 5-second countdown before initiating an exam allowing students to mentally prepare instead of being thrown into the assessment on clicking a link
A 5-second countdown before initiating an exam allowing students to mentally prepare instead of being thrown into the assessment on clicking a link
A 5-second countdown before initiating an exam allowing students to mentally prepare instead of being thrown into the assessment on clicking a link
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Colour-coded Question Status Indicators
Colour-coded Question Status Indicators
Colour-coded Question Status Indicators
Provides an at-a-glance information regarding the progress of each question.
Green (Submitted), Blue (Attempted but not submitted), Orange (Modified), Grey (Not attempted)
Provides an at-a-glance information regarding the progress of each question.
Green (Submitted), Blue (Attempted but not submitted), Orange (Modified), Grey (Not attempted)
Provides an at-a-glance information regarding the progress of each question.
Green (Submitted), Blue (Attempted but not submitted), Orange (Modified), Grey (Not attempted)
Concise, Non-Intrusive Alerts
Concise, Non-Intrusive Alerts
Concise, Non-Intrusive Alerts
Alerts strategically placed on the left side, enabling uninterrupted work. Concise and timed alerts for minimal disruption
Alerts strategically placed on the left side, enabling uninterrupted work. Concise and timed alerts for minimal disruption
Alerts strategically placed on the left side, enabling uninterrupted work. Concise and timed alerts for minimal disruption
Other UI Changes
Other UI Changes
Other UI Changes
Timer is separated from the "Tutoring" and "End Session" and positioned in the top centre
"Mark" Button Renamed and repositioned below the code editor
"End Session" repositioned in the bottom right corner of the screen and changed to red
Inclusion of Dark Mode
Timer is separated from the "Tutoring" and "End Session" and positioned in the top centre
"Mark" Button Renamed and repositioned below the code editor
"End Session" repositioned in the bottom right corner of the screen and changed to red
Inclusion of Dark Mode
Timer is separated from the "Tutoring" and "End Session" and positioned in the top centre
"Mark" Button Renamed and repositioned below the code editor
"End Session" repositioned in the bottom right corner of the screen and changed to red
Inclusion of Dark Mode
Evaluation
Evaluation
Evaluation
After implementing the design changes, I ran another round of usability testing. This round was a crucial step in validating the improvements. The results were highly positive—participants found the new features intuitive, and many highlighted how much more helpful the interface was. They felt the changes made the exam experience smoother and more manageable, especially the personalized timer options and the clearer alerts.
After implementing the design changes, I ran another round of usability testing. This round was a crucial step in validating the improvements. The results were highly positive—participants found the new features intuitive, and many highlighted how much more helpful the interface was. They felt the changes made the exam experience smoother and more manageable, especially the personalized timer options and the clearer alerts.
After implementing the design changes, I ran another round of usability testing. This round was a crucial step in validating the improvements. The results were highly positive—participants found the new features intuitive, and many highlighted how much more helpful the interface was. They felt the changes made the exam experience smoother and more manageable, especially the personalized timer options and the clearer alerts.
Recommendations
Recommendations
Recommendations
Suppress Alert Messages Permanently
Suppress Alert Messages Permanently
Suppress Alert Messages Permanently
In order to avoid seeing the same alert, students could click “Don’t show me again” if they were already aware of it. This could reduce alert fatigue
In order to avoid seeing the same alert, students could click “Don’t show me again” if they were already aware of it. This could reduce alert fatigue
In order to avoid seeing the same alert, students could click “Don’t show me again” if they were already aware of it. This could reduce alert fatigue
Expand text editor to be Full Screen
Expand text editor to be Full Screen
Expand text editor to be Full Screen
The full-screen text editor would offer a distraction-free environment, which would help them to focus more on their coding challenges and in turn enhance focus and productivity during exam sessions.
The full-screen text editor would offer a distraction-free environment, which would help them to focus more on their coding challenges and in turn enhance focus and productivity during exam sessions.
The full-screen text editor would offer a distraction-free environment, which would help them to focus more on their coding challenges and in turn enhance focus and productivity during exam sessions.
Final Prototype
Final Prototype
Final Prototype
Key Takeaway
Key Takeaway
Key Takeaway
My biggest lesson from this project was learning to focus on what truly matters. It’s easy to get lost in the details, especially when there are multiple problems to solve. But I realized that solving one key problem thoroughly is more effective than juggling many smaller issues at once.
Looking back, I would have spent more time defining priorities early on, rather than trying to tackle everything at once. Breaking down tasks into smaller, manageable chunks would have allowed me to maintain a clearer focus on the end goal. Communicating these priorities from the start would have helped the team stay aligned and avoided some of the overwhelm I felt.
This project not only strengthened my design skills but also taught me the importance of balancing user needs with business objectives. It reinforced the value of a user-centered approach in delivering impactful, meaningful solutions.
My most significant contribution was redesigning Grok’s Timed Exam Mode into a user-friendly tool that addressed critical pain points. By combining research, usability testing, and iterative design, I helped create an exam platform that truly supports students.
This project not only strengthened my design skills but also taught me the importance of balancing user needs with business objectives. It reinforced the value of a user-centered approach in delivering impactful, meaningful solutions.
My biggest lesson from this project was learning to focus on what truly matters. It’s easy to get lost in the details, especially when there are multiple problems to solve. But I realized that solving one key problem thoroughly is more effective than juggling many smaller issues at once.
My most significant contribution was redesigning Grok’s Timed Exam Mode into a user-friendly tool that addressed critical pain points. By combining research, usability testing, and iterative design, I helped create an exam platform that truly supports students.
This project not only strengthened my design skills but also taught me the importance of balancing user needs with business objectives. It reinforced the value of a user-centered approach in delivering impactful, meaningful solutions.
My biggest lesson from this project was learning to focus on what truly matters. It’s easy to get lost in the details, especially when there are multiple problems to solve. But I realized that solving one key problem thoroughly is more effective than juggling many smaller issues at once.
© 2023 PUJA SHOME
© 2023 PUJA SHOME